We found our room had been left *unlocked* on TWO occasions, presumably by the hotel staff! (We were NOT impressed)!! 6. They couldn't (or wouldn't) print a file from a USB and told us instead to send to them via email(!!) - but their wi-fi was unreliable and intermittent! -( And perhaps the worst: 5. They couldn't (or wouldn't) give me any hotel letterhead writing paper so I could write a business letter (!!) - they said that it was against their hotel policy(!!). Reception could not show me where to locate the hotel on a map in my Lonely Planets guide - AND whatsmore, when I asked for a tourist map (their hotel facilities said they had them) I was told, "Sorry, we have no maps" THEN "Oh yes, we can find one - it will cost you $11"!!!! (I then walked into old city centre tourism office and got one for FREE! 3. Manager expressed his frustration with me when I needed help with the room security box. Alas! this meant that I could not recommend this place to stay.
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